FAQ's
Please refer to the product descriptions to get a sense of the time it takes to prepare your order.
In stock items ship within 7 business days following the date of purchase.
Made to order items, including all personalized pieces, custom made pieces, and engraved pieces vary in their lead time and typically take approximately 1-7 weeks to make.
When your order is ready to ship, you will receive a tracking number via email.
Following the delivery of an item, you have 14 days to initiate an exchange request by contacting the Noria JEWELRY team to explain the reason for your exchange (i.e. wish to exchange for a different size, colour, etc). If the item is "in stock" and NOT personalized, customized, or made to order in any way, then it is eligible for exchange or site credit. The customer is responsible for sending the product back to Noria JEWELRY in its original, unworn condition, via postal service . If the item arrives back damaged, then we will not accept it for a return. The shipper is responsible for sending the item back in its original condition (i.e. in a box and proper mailing envelope). If you are dissatisfied with your purchase and would like to return it, we will issue a return onto a Noria JEWELRY gift card which can be used for another purchase. All personalized, made to order, or custom made items are excluded from this policy and are final sale.
How long does it take to ship my order?
Standard shipping is via Post, and their quoted lead time is 2-4 business days.
Expedited shipping is offered via FedEx Ground or FedEx Express. Their quoted lead time is 2-4 business days.
Shipping delays caused by the carrier are outside of our control and are not the responsibility of Noria JEWELRY.
Once your order is placed, we will begin working on it within 1 business day. If you would like to make a change to the order, please contact us at info@jessicajewellery.com immediately. Once your order has been processed, we cannot guarantee the option to make any changes.
We offer sales and promotions from time to time. We reserve the right to exclude certain items from promotions.